vManage is our full service remote monitoring and management solution for your Technology Infrastructure. This service includes the features of vMonitor, but instead of escalating incidents to your internal staff our team of engineers are responsible for correcting and managing the problems that occur on systems under our management.
vManage is a robust service that leverages our monitoring technology to also provide preventive system management for your infrastructure. We want to identify potential issues and address them before they become problems and that affect your enterprise uptime.
vManage is a SLA bounded highly flexible and customizable solution that can be utilized in many ways to benefit your bottom line. The only limitation in developing a custom solution is your ability to dream it up – we can deliver.
- Augment your round the clock coverage by having our team manage your systems after hours and on weekends.
- Reduce your headcount and reduce your support costs by outsourcing a portion of your infrastructure.
- Completely outsource your network and data center and focus on the areas that drive your business.
- vFactor Portal – Secure portal for delivery of:
- Customer Reports
- vMonitor real-time statistics
- vTicketing system data
- SLA reporting and management
- Incident Management - all validated incidents tracked with our vTicketing system.
- Incident Ownership - we will resolve all incidents.
- Preventive Management - patch upgrades, root-cause analysis of failures, service and process restarts, log file and database monitoring and management (table extends).
- Capacity Management – built in function of our state of the art monitoring technology.